Terms of Service
- I am 18 years or older.
- I understand the Billing & Refund Policy. For the purchase of do at home course I may request a full refund within 30 days of purchase. For the purchase of a group class, I may request a full refund within 30 days of purchase, minus a registration fee of $75. For the small group intensive, I may request a refund within 30 days of purchase, minus a registration fee of $175.
- I acknowledge that Growing Human(kind)ness reserves the right to cancel my purchase and remove my access to all on-line materials. Reasons may include but aren’t limited to my not following the terms #1.
- I understand that author Karly Randolph Pitman is not a licensed therapist or medical doctor. I understand that if I want medical or mental health advice, I need to seek out a medical or mental health care professional. I agree not to hold Karly Randolph Pitman or Growing Human(kind)ness LLC liable for any advice, consistent with Growing Human(kind)ness’ Legal Disclaimer.
- I understand that as part of purchase, Growing Human(kind)ness will send me email communications consistent with its Email Policy. In every email, there will be a link to unsubscribe, as well as to “edit my preferences” or “update my profile” where I can tailor the kind and frequency of emails sent to me.
Your privacy is important to us. While we’re a small company, protecting your online data is something that we take seriously and that we care about.
We aim to care for your data in a way that builds your trust in us as a company that you are choosing to do business with. We want you to know what information of yours that we collect and how we store and protect your information.
We make an effort to be transparent in how we collect and use your data, and to make it easy for you to communicate with us if you have any concerns about the protection of your data.
Please take a moment to read the following policy to learn how we handle your personal information.
Why we collect personal information
Growing Human(kind)ness LLC collects and uses your personal information so we can serve you as effectively as possible.
The very foundation of this is building a relationship with you. We want to make sure that whether you’re an existing customer of ours, or simply interested in exploring what we have to offer, you can get the information you need about our products and services, free content from our blog, and invitations to special events like webinars.
This is only sent to people who sign up and consent to receive these materials, usually through a form on our website.
As a customer, or site visitor, these are examples of when your personal information helps us improve your experience:
- During purchases
- Personalizing your user experience on growinghumankindness.com
- Delivering content that’s relevant and interesting to you
- Identifying and responding to your customer service requests
What personal information is collected?
Not all of this information will be required – your shipping address and phone number are on a case-by-case basis. It depends on whether or not you order a physical product that needs shipping, if you call our support team, etc.
- Email address
- Growing Human(kind)ness username and password
- Credit card information
- Billing address
- Shipping address
- Phone number
How we collect personal information
We might ask for your contact information when you correspond with us, call us to make a purchase, or register as a user on our website. When you ask to be included in an email mailing list, such as subscribing to a newsletter, we also collect your personal information.
Due to the new GDPR policies, we ask for your explicit consent when you sign up for any of our email lists.
If you do not agree when we ask you to confirm by selecting yes, “I consent to receive information about educational materials, services, and special offers by email,” we cannot send you any kind of email marketing whatsoever.
How personal information is used
We will never bombard you with a high volume of emails that feel like spam. It is our intention to only send emails that will be helpful, and relevant to you.
This may include blog articles, videos, announcements of new courses, and other educational materials.
Growing Humankindness LLC will not share your contact information nor personal preferences with organizations outside of our company for any reason.
At times we may be required by law or legal process to disclose your personal information.
Please contact us with any questions or concerns.
Collecting non-personal information & how we use it
However, this information is not in any way identified with you personally. We study usage patterns so we can improve our site’s convenience and ease of use.
Emails we send you may contain hypertext links back to our website. We track click-throughs to these links to help us determine your interest in particular topics and measure the effectiveness of our customer communications.
If at any time your personal information becomes connected to your non-personal information, we will treat all of it as personal information, and protect it acorrdingly.
How we protect your personal information
Growing Humankindness LLC safeguards the security of the data you send us with physical, electronic, and internal management procedures.
No physical copies of paper documents are kept on file with personal information. Our electronic management procedures are encrypted for high levels of security.
Your access to your personal information
You always have access to the contact information we have about you. It’s your data.
If you would like to review any personal information that we may have about you, please contact us.
Our company-wide commitment to privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every employee.
Growing Humankindness LLC does not knowingly solicit personal information from children or send them requests for personal information. Further information about the terms and conditions of using the Growing Human(kind)ness website can be found here.
If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.
Custom Audience Terms for Facebook
Facebook Advertising In September of 2017, we began paying to advertise on Facebook. As of February 2021, this is not something we are currently using or doing, but we have this information here for our past advertising usage.
The following is information we need to provide as someone who’s used Facebook advertising.
Facebook’s custom audience feature enables us to create an audience using your data such as email addresses and phone numbers. When using Facebook’s custom audience feature, your data is locally hashed on your system before you upload and pass such data to Facebook to be used to create your custom audience (the “Hashed Data”). Without limiting any agreement between you and Facebook, by clicking “I accept” and passing to Facebook the Hashed Data, you agree to the following:
You represent and warrant that you (or your data provider) have provided appropriate notice to and secured any necessary consent from the data subjects whose data will be hashed to create the Hashed Data, including as needed to be in compliance with all applicable laws, regulations and industry guidelines. If you have not collected the data directly from the data subject, you confirm, without limiting anything in these terms, that you have all necessary rights and permissions to use the data. If you are using a Facebook identifier to create a custom audience, you must have obtained the identifier directly from the data subject in compliance with these terms.
You confirm that the Hashed Data does not relate to data about any data subject who has exercised an option that you have, directly or indirectly, committed to honoring or provided to opt out of having that data used by you or on your behalf for targeted advertising. To the extent a data subject exercises such an opt-out after you have used data relating to that data subject to create a custom audience, you agree to remove that data subject from the custom audience.
The Hashed Data you provide to us will only be used for the matching process, will not be shared with third parties or other advertisers and will be deleted promptly after the match process is complete. Facebook will maintain the confidentiality and security of the Hashed Data and the collection of Facebook User IDs that comprise your custom audience (“your custom audience”), including by maintaining technical and physical safeguards that are designed to (a) protect the security and integrity of data while it is within Facebook’s systems and (b) guard against the accidental or unauthorized access, use, alteration or disclosure of data within Facebook’s systems. Further, Facebook will not give access to or information about your custom audience to third parties or other advertisers, use your custom audience to append to the information we have about our users or build interest-based profiles, or use your custom audience except to provide services to you, unless we have your permission or are required to do so by law.
Facebook may modify, suspend or terminate access to, or discontinue the availability of, the custom audiences feature at any time. You may discontinue your use of the custom audience feature at any time. You may delete your custom audience from the Facebook system at any time through your account tools.
If you are providing Hashed Data on behalf of a third party, you also represent and warrant that you have the authority as agent to such party to use such data on their behalf and bind such party to these terms.
You may not use the custom audience feature unless you are an advertiser (or an agency acting on behalf of an advertiser), Ads API or Custom Audiences API partner, a data partner that has signed an agreement with us which grants you permission to upload and create a custom audience, or have obtained express, written permission from Facebook. If you are providing Hashed Data on behalf of a third party, you may only use that third party’s own data to create custom audiences on its behalf and may not augment or supplement that data with other data. You may not sell or transfer custom audiences, or authorize any third party to sell or transfer custom audiences.
These Custom Audiences Terms and, to the extent applicable, the Privacy Shield Terms, govern the provision by you of Hashed Data to us and your use of the custom audiences feature. They do not replace any terms applicable to your purchase of advertising inventory from Facebook (including but not limited to the Facebook Advertising Guidelines at https://www.facebook.com/ad_guidelines.php), and such terms will continue to apply to your ad campaigns targeted to your custom audience. The custom audiences feature is part of “Facebook” under Facebook’s Statement of Rights and Responsibilities (https://www.facebook.com/legal/terms, the “SRR”), and your use of the custom audiences feature (including your use of data) is deemed part of your use of, and actions on, “Facebook.” In the event of any express conflict between these Custom Audiences Terms and the SRR, these Custom Audiences Terms will govern solely with respect to your use of the custom audiences feature and solely to the extent of the conflict. Facebook reserves the right to monitor or audit your compliance with these terms and to update these terms from time to time.
Guidelines for Growing Human(kind)ness members
All of the material on Growing Human(kind)ness is copyrighted. We get frequent emails asking for permission to reprint Growing Human(kind)ness.com’ articles in blogs, newsletters, conferences and classrooms. You can use our content as long as you link to growinghumankindness.com and credit Karly Randolph Pitman as the author and source of the material. As a courtesy, please send us a copy of the articles or a link to the site where it appears.
These terms and conditions govern the participant’s use of this Site and by accessing this Site the participant agrees to be bound by them.
Growing Human(kind)ness LLC reserves the right to change these terms and conditions at any time without notice by updating this posting and the participant’s continued access to or use of this Site will constitute their acceptance of any such changes.
The statements made about products and services have not been evaluated by the Food and Drug Administration (U.S.). They are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own physician or health care specialist regarding the suggestions and recommendations made at Growing Human(kind)ness, as well as any other such sites which distribute the content therein.
Except as specifically stated on this site, neither Growing Human(kind)ness LLC nor any of its authors, contributors, or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
This website provides services such as information on compulsive overeating, binge eating, night eating, food addiction, sugar addiction, body image, health, psychology, and human development. As such, use of this service implies your acceptance of the terms described herein.
You, user of services provided by Growing Human(kind)ness LLC, understand that certain services are provided by Growing Human(kind)ness LLC.
You understand that a private citizen without any professional training in the psychological, medical, health, and nutritional field is providing the services. You understand that these services are provided without a health examination and without prior discussion of my health condition. You understand that in no way will Growing Human(kind)ness provide medical advice, and that no medical advice is contained within this site or the services provided.
The information on this website is not intended to be comprehensive or a substitute for professional care. If you think you may have a mental health problem, please see a licensed mental health or medical professional immediately. Only such a professional can diagnose and treat mental health problems.
This website and its agents make no promises, guarantees, representations, or warranties, expressed or implied, and assume no duty or liability with regard to the information contained herein or associated in any way therewith. No legal or other professional services are being rendered and nothing is intended to provide such services.
You understand that these services are not intended as a substitute for consultation with a licensed healthcare practitioner, such as your physician. You understand that these services are not intended as a substitute for professional care from a licensed mental health professional. Before you begin any weight loss or fitness program, or change your nutritional regimen, you will consult your physician or other licensed healthcare practitioner to ensure that you are in good health and that these services will not harm you.
You understand that the information and content of these services should not be used to diagnose a health problem or disease, or to determine any health-related treatment program, including weight loss, diet, or exercise.
You understand that there are risks associated with the use of these services. Use of these services implies that you assume all risks, known and unknown, inherent to exercise, workout programs, nutrition programs, and physical changes and/or injuries which may result from the use of these services.
Your decision to begin a diet or health related program is yours alone and Growing Human(kind)ness LLC nor any of its authors, contributors, or other representatives will be liable for damages arising out of or in connection with the use of the information provided at this site.
You hereby release Growing Human(kind)ness LLC from any liability related to these services to the fullest extent permitted by law. This includes any damages, costs, or losses of any nature arising from the use of these services and the information provided by these services, including direct, consequential, special, punitive, or incidental damages, even if Growing Human(kind)ness LLC has been advised of the possibility of such damages.
Your use of these services confirms your agreement to the above terms and conditions. If you do not agree, you will not utilize these services.
While we’re offering our opinion and experience, do not substitute our advice for medical advice and prescriptions from your physician or other health care professional. You should not use information from Growing Human(kind)ness LLC to diagnose or treat a medical or psychological condition. The website owner cannot be held responsible for any adverse effects or consequences resulting from the use of any information included in Growing Human(kind)ness LLC. If you have a pre-existing medical or psychological condition or are now taking medication(s), consult your doctor before adopting any changes to your meal plan. You are aware that Karly Randolph Pitman is not a licensed mental health professional, trained professional counselor, nutritionist, or medical doctor. If you are needing medical help, we encourage you to seek out a medical or mental health professional for help.
By visiting Growing Human(kind)ness, you’re agreeing to all these terms and conditions. Feedback and suggestions are always welcome. Spamming and flaming are not allowed; inappropriate comments will be edited. Thank you for respecting all users on the site.
You agree that any and all comments, messages, postings, data, suggestions, creative ideas, designs, concepts, product suggestions and other items or materials disclosed, submitted or offered to Growing Human(kind)ness through or in connection with this Site (“Submissions”), including, but not limited to, survey responses, shall become, and remain, Growing Human(kind)ness’ property. Any correspondence received via e-mail or otherwise becomes the property of Growing Human(kind)ness and may be published at the author’s discretion. By sending me e-mail correspondence, you agree to such terms and conditions. Growing Human(kind)ness is, and shall be, under no obligation (i) to pay to anyone any compensation for or in connection with the use of any Submission; or (ii) to respond to any Submission. You represent and warrant that no Submission by you will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right.
Growing Human(kind)ness cannot and does not agree to consider or review every Submission, and is not liable or responsible for the content of any material posted on this Site by users. You agree not to upload, post, distribute or otherwise publish on this Site any material that (i) is libelous, defamatory, obscene, abusive, pornographic, threatening or an invasion of privacy; (ii) infringes the intellectual property rights, including, but not limited to, any copyright, patent, trade secret or trademarks, of any person or entity; (iii) is illegal in any way or advocates illegal activity; or (iv) advertises or solicits funds, goods or services. You are and shall remain solely responsible for the content of any Submission you make.
In the event that Growing Human(kind)ness permits items to be downloaded from the site, Growing Human(kind)ness grants the participant a non-exclusive, non assignable and non-transferable license to use and display, for personal, non-commercial, use only, one copy of any material that the participant may download from the site, including, but not limited to any files, codes, audio-visual material or images incorporated in or generated by the software (collectively “Downloaded Material”) provided, however that the participant maintains all copyright and other notices contained in such Downloaded Material. Growing Human(kind)ness grants the participant no further rights or licenses of any kind in respect of any trade marks or names used on this web site, which are the property of Growing Human(kind)ness.
The Participant also agrees not to alter, disassemble, decompile, reverse, engineer or otherwise modify any of the Downloaded Material.
This Site may contain links to other sites. Growing Human(kind)ness is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Any link to another site, and reference to third-party information, products or services linked to this Site, is not, and should not be construed as, an express or implied endorsement by Growing Human(kind)ness. Any questions or comments relating to such other sites should be addressed to the operator or operators of those sites.
Accuracy of information
Material in this Site may contain inaccuracies or typographical errors. Growing Human(kind)ness shall not be liable or responsible for any loss or damage caused by or arising from any user’s reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice.
This site and the contents of this site are provided on an “as is” and “as available” basis. Growing Human(kind)ness makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms or Trojan horses) or implied warranties of merchantability or fitness for a particular purpose, with respect to this site or its contents and expressly disclaims any representations and warranties. Growing Human(kind)ness does not represent or warrant that the information contained in this site is accurate, complete or up-to-date, that this site is free of defects or that any defects will be remedied. You agree, by using this site, that your use of this site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this site, and that Growing Human(kind)ness LLC shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site. Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.
Limitation of liability
In no event shall Growing Human(kind)ness LLC or Karly Randolph Pitman be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if Growing Human(kind)ness LLC has been previously advised of the possibility of such damages, whether in an action under contract, tort or under any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this site. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations may not apply to you.
You agree to defend, indemnify and hold harmless Growing Human(kind)ness LLC and Karly Randolph Pitman from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, reasonable attorney’s fees and court costs, arising from or related to your use of this Site.
At Growing Humankindness, we desire to make our offerings as accessible as possible, available to a wide variety of people from a varied, rich tapestry of backgrounds and incomes. We also appreciate that we serve an international audience, and that exchange rates add complexity to pricing.
We aim to keep our course fees reasonable while also supporting and caring for our business, our mission, and the people who labor on behalf of these offerings.
Likewise, when we come together to form a group for a course, we’re placing tremendous value on the group itself and your commitment to it. We honor the group as an important part of the healing process, and each person in the group matters, claims a space in the group, and contributes to the healing journey.
Our refund policies are created with these desires in mind and reflect all of these concerns.
Our refund policy for the small group intensive
In the event that the group isn’t for you and you’d like to drop out, please reach out to us by email or call us at 888-297-7076 within the first 30 days. Refunds are processed on the Friday after we receive your request.
- If you choose to leave the group within the first 30 days we offer a full refund minus your registration fee of $200.
- If you leave the group after 30 days to 6 months, you’re responsible for 50% of your tuition.
- After 6 months, you’re responsible for the full tuition and any outstanding monthly payments.
Should a unique circumstance arise while you’re a member of a small group intensive, we’re always open to discussing your experience with you.
Our refund policy for online group classes
For online group classes, you may cancel a class for any reason and receive a full refund anytime prior to the class start date and up to the first 12 days of the class. In the event that you’d like to cancel and receive a refund please reach out to us by email or call us at 888-297-7076.
Kindly note: please don’t contact us for a refund via the Mighty Network private messaging as these messages don’t reach our systems.
We honor all requests for refunds within these 12 days. After 12 days, we don’t offer refunds. Refunds are processed on Fridays.
Should a unique circumstance arise while you’re a member of a group class, we’re always open to discussing your experience with you. You can contact us here.
Our refund policy for do at home courses
For do at home courses, you may ask for and receive a full refund within the first 15 days of your purchase. If you’re on a payment plan, the 15 day window begins on the day of the first payment.
Please email us to request a refund or call us at 888-297-7076. Refunds are processed on the Friday after we receive your request.
We’re here to help
We appreciate and respect the vulnerability of reaching out for help, working with a new person, and joining a group. One of the reasons we offer newsletters, audios, articles, and other offerings is so you can get a chance to know us, so you can make an informed decision about whether we’re the right match for your needs. (We appreciate that we’re not for everyone!)
If you have any questions on whether a particular course or group is a good fit for you before buying or joining a group, for any reason, please reach out beforehand. We’re happy to help and welcome all questions. We want you to find the right fit for you, whether it’s with us or with someone else.
Access to our courses and course materials
We often get asked how long you have access to our courses and course materials. Below you’ll find this information, as well as how to request a zip file download of a course. This policy is informed by two intentions:
- our care for you, our people, and our desire for you to use and have access to the course materials for as long as you need them
- and our care for our business, and her people, and our desire to steward these costs, promises, and responsibilities
Access for do at home courses
For our do at home courses – Emerge, The Heart of Food, and Align – you have access to the course and course materials in our online hub for one year.
After a year, you’ll receive a zip file of the course materials (the audios, PDFs, and any ebooks.) With this zip file, you can download the course materials onto your computer, phone, or tablet and continue to use them.
We offer this zip download of the course materials instead of unlimited access through teachable as we’re unable to provide lifetime online access. Unfortunately, as a small company, the costs to maintain this are simply too high.
Access for retired/archived do at home courses
If you’ve bought an archived/retired do at home course from us in the past – The 30 Day Lift, Heal Overeating: Untangled, and Overcoming Sugar Addiction for Life – we offer a zip download of the course materials.
For similar reasons above, it’s impossible for us to offer unlimited online access to our retired courses. Look below to learn how to request a zip download of a class/course.
Access for group classes
For our group classes – like When Food is Your Mother and The Book of Love – you have access to the course materials online and access to the group hub on Mighty Networks for the duration of the class, plus an additional week.
After this time period, we offer a zip download of the course materials (the audios, any worksheets, and PDFs.) Read below for information on how to request a zip download.
Access for the small group intensive
For our year long, small group intensive, Nurturing the Inner Mother, you have access to the online hub for 13 months. After 13 months, we offer a zip download of the course materials (the monthly audios.)
For similar reasons above, it’s impossible for us to offer unlimited online access to our group courses. This solution – of offering online access for a time, and then a zip download – is our best solution for meeting your need to access and use the course materials and our need to manage the costs of running our business.
How to request a zip download of a course
If you’ve bought a course in the past and you’d like to request a copy of the course materials, please follow the instructions below.
In your email, please include:
- the title of the course/class
- the email address you used to sign up for the course
- the year of purchase
- your name
- and an email address and phone number by which we can reach you
This helps us find your information so we can process your request. We’ll get back with you, usually within 2 business days, with the zip download.
Tech support for downloading zip files
We understand how navigating technology can be challenging, and how we wish we could offer this support! Unfortunately, we’re not able to provide tech support for downloading a zip file – there are too many devices and systems for us to be able to support our people in this way.
If you’re needing help, we encourage you to reach out for help from a tech savvy friend or try searching online.
- Here’s where you can get help for downloading a zip file on a mac computer.
- Here’s where you can get help for downloading a zip file on a windows or PC.
- You can also try googling “how to download a zip file” with the name of your device (your phone or tablet, for example) for helpful articles and videos.
A tip: Because of the large size of the files, we recommend downloading a zip file with a personal or business internet connection (say, at your home) versus using public Wifi in a library or coffee shop. It’s also helpful to download the file when your wi fi isn’t being taxed – for example, when others in your home aren’t downloading/watching movies or gaming.